FAQs

[title_subtitle title=”Frequently Asked Questions” title_color=”#ffffff” title_size=”50″ subtitle=”We aim to make shopping with us a please and welcome your thoughts, and your custom.” subtitle_color=”#ffffff”]
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[title_subtitle title=”How to Order” title_color=”#339f91″ title_size=”24″ align=”left”]

For orders in the UK, we currently use Royal Mail.

Orders are generally despatched same day / next day. Your freepost is “Second Class”. We will also despatch “Signed For” and “Special Delivery 1pm” depending on the value of the order placed. This is at our cost, not our customers.

For International Orders, we will despatch again via Royal Mail as “Tracked / Signed” as appropriate for your country. Again this same day / next day despatch.

For UK orders, normally within 3/4 working days.

For International orders – this varies from country to country, but around 5- 7 working days.

Any questions or problems, please message us via our onsite messaging facility, or you can email us direct on sales@ophirfindings.co.uk   – We will pick your enquiry up and deal with it asap.

For international customers, please bear in mind we are UK based and may not be awake when you are. !

Yes we do !.   To many countries in the EU, and a little further afield like the US and Australia.

Returns are not a problem. !    But please let us know first as an exchange may not be necessary.  We can help you with your problem, that’s for sure.

We are more than happy to swap wrong size goods etc.

When returning goods please note that we should be notified within 14 working days, and the product returned to us asap. Buyer will pay the return postage.

[title_subtitle title=”Payment & Shipping” title_color=”#339f91″ title_size=”24″ align=”left”]

For orders in the UK, we currently use Royal Mail.

Orders are generally despatched same day / next day. Your freepost is “Second Class”. We will also despatch “Signed For” and “Special Delivery 1pm” depending on the value of the order placed. This is at our cost, not our customers.

For International Orders, we will despatch again via Royal Mail as “Tracked / Signed” as appropriate for your country. Again this same day / next day despatch.

For UK orders, normally within 3/4 working days.

For International orders – this varies from country to country, but around 5- 7 working days.

Any questions or problems, please message us via our onsite messaging facility, or you can email us direct on sales@ophirfindings.co.uk   – We will pick your enquiry up and deal with it asap.

For international customers, please bear in mind we are UK based and may not be awake when you are. !

Yes we do !.   To many countries in the EU, and a little further afield like the US and Australia.

Returns are not a problem. !    But please let us know first as an exchange may not be necessary.  We can help you with your problem, that’s for sure.

We are more than happy to swap wrong size goods etc.

When returning goods please note that we should be notified within 14 working days, and the product returned to us asap. Buyer will pay the return postage.

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